Job Description

JOB DESCRIPTION

Business Unit / Role Specific Info

The Enterprise Technology Services organization partners with every part of the American Express business to power the company’s growth and innovation with trust and efficiency, and drive competitive differentiation with speed. We support the delivery and operations of technology, digital, and data capabilities, platforms, and services globally. Specifically, our team is responsible for the company’s technology engineering, architecture, and infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for customers and colleagues. We also provide product management for core enterprise platforms, and lead technology risk and information security, enterprise data governance and platforms, digital product and design, and enterprise AI platforms on behalf of the company.

At American Express, we empower future technologists to learn, innovate, and make an impact from day one. As an Associate Digital Product Management Intern in Enterprise Technology Services, you’ll join a 10-week Summer Internship Program and contribute to product, platform, and delivery initiatives that help shape seamless customer and colleague experiences.

Product Management interns sit at the intersection of business, technology, data, design, delivery, and customer experience. In this role, you’ll help teams understand customer needs, document requirements, prioritize work, track delivery outcomes, manage risks and dependencies, and support Agile planning activities that help technology teams deliver value responsibly and at enterprise scale.

You’ll collaborate with Product Managers, Engineers, Designers, Data Analysts, Architects, Delivery Leads, and business partners to learn how products and technology initiatives are envisioned, built, launched, measured, governed, and continuously improved.

About the Team

Enterprise Technology Services teams build and support technology that enables trusted, secure, and customer-first experiences across American Express. Product and delivery teams help define strategy, prioritize investments, coordinate execution, and improve delivery practices across digital products, platforms, internal tools, developer experiences, AI enabled capabilities, and enterprise technology solutions.

As a Product Management Intern, you’ll contribute at an early-career level while learning how modern product teams balance customer needs, business outcomes, technical feasibility, delivery execution, operational resilience, and responsible innovation.

RESPONSIBILITIES

What type of work can you expect? How will you make an impact in this role?

• Support Product Managers and delivery teams in defining, refining, and prioritizing product requirements, features, user stories, acceptance criteria, and support documentation.
• Assist with customer discovery, stakeholder interviews, user research activities, usability testing, and analysis of feedback to help inform product decisions.
• Collaborate with engineering, design, analytics, risk, security, operations, and business teams to support product delivery and technology initiatives.
• Support Agile Release Train, backlog refinement, sprint planning, demos, retrospectives, and other Agile ceremonies with guidance from peers and leaders.
• Monitor risks, dependencies, capacity considerations, and impediments to delivery; escalate issues that may require decisions or support from senior product, delivery, or engineering leaders.
• Facilitate or document technical discussions related to architectural approach, system design, roadmap tradeoffs, delivery readiness, and implementation planning.
• Create, consolidate, and analyze portfolio, release train, product, and team-level metrics to provide insights into delivery progress, execution quality, risks, and key decisions needed.
• Support product and engineering teams in building implementation roadmaps, managing cross-functional dependencies, and preparing leadership updates on delivery status.
• Identify opportunities to improve delivery processes, redesign process flows, strengthen documentation practices, and support continuous learning across teams.

QUALIFICATIONS

Minimum Qualifications

• Currently enrolled in a full-time Bachelor’s degree program (software engineering, business, MIS, Business Analytics).
• Demonstrated interest in technology, product management, digital products, customer experience, Agile delivery, or technology program delivery.
• Strong analytical and problem-solving skills with the ability to evaluate information, identify patterns, and distill complex topics into clear recommendations.
• Strong written and verbal communication skills with the ability to explain ideas clearly and concisely.
• Ability to collaborate effectively in a team environment and build relationships with cross-functional partners.
• Familiarity with customer journeys, user-centered design, feature prioritization, product strategy, roadmap planning, requirements definition, user stories, and launch readiness.
• Understanding of AI concepts, including prompt design, model capabilities and limitations, responsible AI practices, human-in-the-loop review, and AI output evaluation.
• Experience using tools such as JIRA, Confluence, Miro, Figma, Excel, PowerPoint, Tableau, Power BI, or similar platforms.

Preferred Qualifications

• Bachelor’s degree candidates with an expected graduation date between December 2027 and June 2028.
• Experience in product management, technology delivery, digital products, customer experience, payments, or emerging technology.
• Support Software Development Life Cycle (SDLC), change management, and release management activities to help teams deliver responsibly, securely, and consistently.
• Knowledge of Agile, SAFe, Lean, Scrum, Kanban, PI planning, retrospectives, dependency management, risk tracking, and delivery metrics.
• Awareness of technical product and platform concepts such as APIs, internal tools, system design discussions, SDLC practices, change management, release management, and implementation roadmaps.
• Ability to use customer insights, product metrics, dashboards, KPI tracking, experimentation, and operational data to support evidence-based product decisions.
• Interest in customer experience and design practices such as user research, design thinking, usability testing, accessibility, journey mapping, inclusive design, and service excellence.
• Experience using AI enabled product and delivery practices, including generative AI, AI agent-enabled collaboration tools, intelligent automation, AI-generated documentation validation, responsible AI usage, and human in the loop review.
• Interest in customer experience and design practices such as user research, design thinking, usability testing, accessibility, journey mapping, inclusive design, and service excellence.
• Strong communication, collaboration, organization, analytical thinking, learning agility, and attention to detail.
• Demonstrated resilience, proactive problem solving, curiosity, ownership, optimism in changing circumstances, and comfort challenging the status quo respectfully.

Our team reviews applications on a rolling basis. We appreciate your patience while we consider your application and will contact qualified candidates regarding next steps.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Candidate Value Proposition

Backed by Amex, Product Management Interns gain hands-on experience working on meaningful technology initiatives while learning from experienced product leaders, engineers, designers, delivery leads, and business partners.

This internship offers exposure to product strategy, customer experience, technology delivery, Agile execution, AI-enabled delivery practices, data-informed decision-making, and modern enterprise product management. You’ll build a strong professional network, develop practical product and delivery skills, and learn how American Express creates exceptional customer and colleague experiences responsibly and at scale.

Your contributions matter. You’ll have the opportunity to help shape products, improve delivery practices, influence experiences, and learn how technology enables the future of payments.

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